WHAT YOU NEED TO KNOW.
Please read our policies below regarding your appointment. By scheduling you agree to these terms outlined below.
Please ensure you like our work before scheduling! Our photographers have been personally trained by Shawn Jolly, they are highly skilled and know what sells homes. We provide traditional angles along with squared center focused photographs.
Cancellation policy: If you need to cancel or reschedule, please do so as soon as possible. If you cancel or reschedule within 2 business days of your appointment, you will be assessed a fee of $50.00. Monday and Tuesday cancellations/reschedules need to be handled by Friday 5:30pm Central Standard Time. If you need to cancel or reschedule over the weekend please text Shawn at (940) 222-0204.
Aerial photography: Our daytime listing photography includes complimentary aerial photographs. We reserve the right to not provide this free service in the event of excessive winds, rain, any unsafe take off or landing point, in commercial flight patterns and near any airports we are locked out of. If we are unable to provide this complimentary service, and you need aerial photographs then schedule an outdoor photo session for $75.00. We are part 107 approved, which means we can legally sell aerial photographs per FAA.
Home readiness: Please use our preparing for photography guide located here (Download Preparing for Photography) to prepare for our visit. We photograph up to 3 homes a day, which each home is allowed 1.5 hours of photography time. If the home is not ready for photography and we spend several hours at the property you will be charged for another appointment. A general rule of thumb, physically make sure the home is ready a day before hand, allowing the homeowners a chance to relax, which allows us to do our job without interruptions from moving objects from room to room.
Appointment times Dallas/Ft Worth: We try to schedule appointments as close to each other as possible. We have 2 Dallas/Ft Worth photographers which allows us to provide 6 appt Monday – Friday. Starting at 10am, 2nd appointment arriving between 12pm -1pm, 3rd appointment arriving between 2pm – 3pm. Our photographers will text you when we are on the way with an exact eta.
Appointment times Jacksonville/St Augustine/Daytona: We try to schedule appointments as close to each other as possible. We have 1 Jacksonville/st Augustine/Daytona photographer which allows us to provide 3 appointments a day Monday – Friday. Starting at 10am, 2nd appointment arriving between 12pm – 1pm, 3rd appointment arriving between 2pm – 3pm. Our photographers will text you when we are in the way with an exact eta.
Delivery of photographs: Our photographers upload the days work over night to our home office in Jacksonville, Fl. Which then are edited during the next day of your appointment and returned before midnight. Shawn will send you an email with the drop box link for the photographs. You must download the drop box folder, use some sort of extraction software (we use winzip) extract the photographs, then use.
Rights of use: We allow you co ownership of all images, thus allowing you the ability to market any photograph that we have taken at anytime, no time limits. We do reserve the right to use these for our marketing platforms as we see fit.
Flyers: Luci will handle all flyers during business hours. Keep in mind it takes 45 minutes to create them. Do not wait until Friday at 5pm to submit them, they will not be created until Monday morning, no exceptions!
Payment: Payment is due as soon as you receive the invoice. Invoices are typically sent out the day before your scheduled appointment. A $25.00 Late fee will be added to your invoice every 5 days until it is paid.